Most answers are below. If yours isn't, our team is one message away — real people, not a bot loop.
Pick whichever suits — all four reach the same team.
Your bank may have authorised the payment before our confirmation landed. Open Your bookings — if the order shows there, your QR is already on the way to your email. If nothing appears within 30 minutes, the amount is auto-reversed by your bank within 5–7 working days. You can also raise it from Help & support with your order reference and we'll trace it the same day.
Yes — open the order in Your bookings, select the ticket, and choose Transfer. Enter the recipient's name and phone number and a fresh QR is issued in their name; your old QR stops working immediately.
If an organiser cancels an event, refunds are issued automatically to your original payment method within 5–7 working days. You don't need to raise a request — you'll get an email as soon as it's processed.
Wait a minute and use Resend OTP — most delays are network related. If it still doesn't arrive, check that your number is correct and try WhatsApp OTP instead, or reach the team via live chat.
Bring the QR from your confirmation email or Your bookings, plus a government photo ID that matches the name on the ticket. Some 18+ events may ask for age proof as well.